On our product pages, you'll find a detailed size chart just below the size selector to help you choose the perfect fit. If you're between sizes or have specific fit questions, feel free to contact our customer service team for personalized assistance.

Yes, we make an effort to restock popular items whenever we can.

Absolutely! We prioritize high-quality craftsmanship and ethical sourcing. Each item is carefully selected to ensure it has a positive impact on both our community and the environment.

We’re committed to making your shopping experience both enjoyable and affordable! That’s why we’re excited to offer free shipping on all orders within Canada, with no minimum purchase required.

We’re committed to processing and shipping your orders quickly within 24 to 48 hours of placing them.

Once your order is on its way, you’ll receive a friendly email notification with tracking details. This will allow you to easily follow the journey of your package as it makes its way to you. You can track your order on the "Track My Order" page once you have received the order details.

You can return your item for a refund or exchange within 30 days. Please note, for hygiene reasons, earrings are non-returnable, as well as personalized or engraved items.

For more details on our return and refund process, please visit our Returns page.

Once we’ve received your returned items, your refund will be processed within 7 working days.

You can track your return using the tracking number from your carrier. The 7-day processing period begins once your package arrives at our warehouse, and we’ll notify you once your refund is issued.

If you don’t see the refund after this period, feel free to email us.

We offer a variety of secure and convenient payment methods to ensure a smooth shopping experience. Here’s what we currently accept:

Credit or Debit Cards: We accept all major credit and debit cards, including Visa, Mastercard, and American Express.

PayPal: You can use your PayPal account for added convenience and security.

Mobile Payment Services: Choose from Apple Pay, Shop Pay, or Google Pay for a fast and easy checkout.

Gift Cards or Store Credit: Have a gift card or store credit from us? You can apply it towards your purchase.

If you have any questions or need assistance with your payment, don’t hesitate to reach out to our customer support team.

If you have any questions, don’t hesitate to reach out! We’re always here to help. Our team is available 7 days a week, ready to assist you with any questions or concerns. We’re committed to making your experience as smooth and enjoyable as possible.

Contact us at info@nova-ottawa.com or use the contact form on our website.

We always aim to respond to your questions within 24 hours, but you can rest assured that you'll hear from us within 48 hours. We’re here to assist you and want to ensure you feel supported every step of the way.