Below is the average delivery time for all our orders:

• After an order is placed, we typically need 1 - 3 business days to process it. During weekdays, this takes about one business day, but if you place an order on Friday evening or over the weekend, it may take a little longer.
• Once your order is processed, it will be shipped, and delivery typically takes between 8 - 12 business days.

We aim to make the ordering and delivery process as seamless as possible for our customers. If you have any questions or concerns, please feel free to reach out to our customer service team. Below, we explain how your order will be handled and delivered.

Placing an Order The ordering process at NOVA OTTAWA is designed to be straightforward. Start by going to the product page and adding the item you wish to purchase to your cart. To do this, click the black "Add to cart" button. It’s important to verify that you’ve selected the correct variants. Once everything looks good, click on the "Proceed to checkout" button. On the information page, you will be required to enter your address details. Please ensure all the information is correct. Once you’ve entered everything accurately, you can click the "Continue shipping" button.

On the "Dispatch" page, you can review the address information you’ve provided. We’d also like to highlight that all shipments are completely free of charge. As a thank you to our customers, we always cover the shipping and delivery costs. You can then proceed by clicking the "Proceed to payment" button.

Payment Options We offer several payment methods for your convenience. At NOVA-OTTAWA.com, all payments are SSL-encrypted, ensuring a secure payment process.

• Credit card (AMEX, Mastercard, Maestro, Visa)
• Paypal account
• EPS

Once you’ve selected your preferred payment method, click the "Complete Order" button, and you’ll be redirected to the payment platform. Follow the instructions on the page to finalize your order. Should you encounter any issues, our team is always here to help.

Shipping Costs We cover all shipping fees for each order. All our products are delivered to your doorstep free of charge, with no minimum order required.

Shipping Your Order Once you’ve found your perfect item or accessory on our website, you’ll want to receive it as soon as possible! We work quickly to process and ship your order.

To ensure fair pricing for our products, we gather orders in bulk and ship them together once we’ve reached the minimum quantity. We appreciate your understanding and support in helping us create a better and healthier world.

To ensure your order ships the same day, feel free to reach out to us via email. Our service team will be happy to assist you with the best solution.